Terms & Conditions

Terms & Conditions

FAMACY (“FAMACY”,” “we,” “us,” or “our”) is glad to welcome you on its website famacy.co (“the Website”). The Website provides you with information about food, vitamins and dietary supplements and is a retail store for VDS products (our “Products”). The Website aims at improving access to food, vitamins and dietary supplements products to support on health and wellness

By using the Website, each visitor (“you”, “your”) agrees to be bound by the terms following. Please read them carefully. Your usage of the Website indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.

Information Disclaimer – No medical advice

FAMACY does not provide medical care, medical opinion, medical advice, diagnosis or treatment. All information found on the Website or its links, or contained on any product packaging or labelling, is general in nature and is not intended to diagnose, treat, cure or prevent any disease.

Consult your health practitioner before starting any diet, exercise, supplementation program, or taking VDS products. Always seek the guidance of your doctor or other qualified health professional with any questions you may have regarding your health or a medical condition and/or the interaction of any VDS supplements with medication you are taking. You should include VDS supplements and products (including the Products) when you asked by your doctor and/or pharmacist what medicines you are taking.

To the fullest extent permitted by law, FAMACY does not give any express or implied warranties and makes not representations in relation to the accuracy, completeness or reliability of information on this website.

Always read Product and follow the directions for use. Vitamin supplements should not replace a balanced diet. Please ensure you keep your vitamin sachets out of reach of children.


By placing an order through our Website, you warrant that (a) you are legally capable of entering into binding contracts; and (b) you are at least 18 years old.

Formation of an agreement

By clicking on the “I accept” box and placing an order you agree to these terms and conditions and a legally binding agreement is formed between you and FAMACY, consisting of your order and these terms and conditions (“Agreement”).

The Agreement will be ongoing, until or unless your Subscription is cancelled or terminated in accordance with these terms and conditions.

Description and use of services and your login

Visitors who do not register with us but want to explore the Website do not need a login. Visitors can view all public content on the Website and e-mail us.

If you wish to make a purchase, you must set up a login and account (“Login”). You will be able to do all things that Website visitors can do, but you can also access your personal account information, manage your use the Services. Your Login and use of your Login is subject to these Terms and Conditions.

Product descriptions, availability and shipping

We reserve the right, at any time, to modify, suspend, or discontinue the sale of any Product with or without notice and to the extent permitted by law we will not incur any obligation as a result of such change.

If you enter incorrect details, or fail to update your details, including but not limited to, your name, email address and/or delivery address we will have no liability to you if your Products are not delivered to you. We will not issue a refund or replacement in these instances.

Privacy, cookies and security

Your use of our Services may involve the transmission to us of certain personal information (as that term is commonly defined under privacy laws and regulations). Our policies with respect to the collection and use of such personal information are governed according to our Privacy Policy (that you can find on the Website), which is incorporated into these Terms and Conditions.


The Website is owned and operated by FAMACY. Unless otherwise specified, all material appearing on the Website remains the property of FAMACY, including the text, audio, video, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively referred to as the “Content”) as well as the selection, assembly and arrangement thereof. The Content is protected by copyrights, trademarks, or other intellectual property laws and rights. Unauthorised use of the Content may violate copyright, trademark, and other laws. FAMACY grants you a non-exclusive, revocable, non-sublicensable licence to access and display the Content for the sole, personal and non-commercial purpose of you accessing the Website and placing and order with us. Otherwise, you have no rights in or to the Content, and you will not use the Content except as permitted under this Agreement. No other use is permitted without prior written consent from us. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content. All goodwill generated from the use of any of our trademarks inures to our benefit.

Your Content

Customers may post and/or create content through the Website, the Services or other platforms affiliated with FAMACY. That includes but is not limited to, reviews and comments about FAMACY (collectively, the “Customer Content”). We cannot and do not review the Customer Content.

You must not submit, post or display any Customer Content that:
(a) you do not have permission, right or license to use, upload, and permit use as contemplated by this Agreement;
(b) is objectionable, offensive, unlawful, defamatory, deceptive or harmful; or
(c) is illegal, fraudulent, or manipulative.

We may remove Customer Content that violates the terms of this Agreement, or that is offensive or otherwise unacceptable to us in our sole discretion.

You expressly acknowledge and agree that once you submit your Customer Content for inclusion into the Website and the Services, it will be accessible by others, and that there is no confidentiality or privacy with respect to such Customer Content, including, without limitation, any personally identifying information that you may make available. You, and not FAMACY, are entirely responsible for all your Customer Content that you upload, post, e-mail, or otherwise transmit via the Website and the Services.

You grant us license to modify, compile, combine with other content, copy, record, synchronise, transmit, translate, format, distribute, publicly display, publicly perform, and otherwise use or exploit your Customer Content as reasonably necessary to provide the Website and the Services.

You indemnify us against all claims, liabilities, damages and expenses (including legal costs) incurred by us as a direct or indirect result of the Customer Content, including any breach your breach of this clause.

If you have any questions about your Customer Content and/or the content of another of our customers on the Website, you can contact us at [email protected].

Limitation of Liability

These terms and conditions do not limit or exclude any non-excludable rights you might have under any applicable law.

We do not provide warranties of any kind in relation to the Website, the Products, the Content, the Customer Content, and the Services. To the fullest extent permitted by law, FAMACY expressly disclaims all warranties, express or implied, of any kind with respect to the Website and the Products and Services sold on the Website, including without limitation that the Website will be uninterrupted or error-free or with regard to the results that may be obtained from the use of the Website, or use of the information, content, service, or products provided through the Website; and FAMACY, its directors, officers, employees and representatives will not be liable to you for any special, direct, indirect, incidental, consequential or punitive damages (including for loss of profits, goodwill, use, data and/or other intangible losses) related to the Website, the Content, the Products and/or the Services.

We reserve the right to make changes, corrections, and/or improvements to the Website and the Services at any time. Without notice we reserve the right to cancel or modify an order where it appears that a Customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the order contains or resulted from a mistake or error.

Further, to the fullest extent permitted by law, FAMACY explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Website from third parties. Links to and/or from external third-party sites from this Website are provided for convenience only and FAMACY does not endorse or make any warranty with respect to such external sites. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such third-party sites. Third-party sites may be subject to additional fees and separate terms issued by the owner and operator of a third-party site, which will form a separate agreement between you and the relevant owner and operator.

Your account obligations

You agree to provide true, accurate, current and complete information, including information about yourself as prompted by the questionnaire & registration form (the “Information”) and maintain and promptly update your Information to keep it true, accurate, current and complete. You can update your Information by emailing us at [email protected]. If we determine that the Information that you provide is not of such nature, we may suspend or terminate your Order and Login and refuse any and all current and future use of the Website at our sole discretion.

You are responsible for maintaining the confidentiality of your password and registration attached to your Login and are fully responsible for all activities that occur under your Login. You agree to immediately notify us of any unauthorised use of your Login or any other breach of security.

Behavior Guidelines

You will comply with all applicable laws in your use of the Website and the Services and will not use the Website and the Services for any unlawful purpose. You will not access or use the Website and the Services to collect any market research for a competing business. You will not use automated means, including spiders, robots, crawlers, data mining tools, or the like to download or scrape data from the Website, or the Services, directly or indirectly, except for Internet search engines (e.g., Google) and non-commercial public archives (e.g., archive.org) that comply with our robots.txt file. You will not interfere with or attempt to interrupt the proper operation of the Website and the Services through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any data, files, or passwords related to the Website and the Services through hacking, password or data mining, or any other means.


Payment for all Products and Services must be by credit card or any other payment method listed on the checkout page of the Website. Your credit card will be billed as soon as your order is placed. In the event that we cannot fulfill your order, or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.
FAMACY does not accept money orders, cashier’s cheques, personal cheques and company cheques.

Orders will be charged to your nominated payment method:
(a) It is your responsibility to ensure your accepted payment method details are valid and up to date. We accept Visa, MasterCard and American Express Cards.
(b) It is your responsibility to ensure that sufficient funds are available at the time of payment processing.
(c) It is your responsibility to ensure that the billing address and telephone number you provided – the address and phone number your credit card bank has on file for you – are correct. Incorrect information may cause a delay in processing your order.

Storage of collected information:
(a) FAMACY does not collect or store your payment information. All payment information is collected and stored by the applicable third-party (detailed at paragraph  (b) below) in order to be processed as required. We never permanently store complete credit card details.
(b) All online credit card transactions performed on the Website are through secured payment gateways. We currently use the payment gateway owned and operated by Stripe Payments for our online payment transactions.
(c) Complete credit card details cannot be viewed by FAMACY or any outside party.
(d) Payments will appear on your bank statement as “FAMACY”.

We are not liable for any charges you incur as a result of out of date payment information. If we incur an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement from you for such expense.


The current prices of the Products and our delivery charges will be as quoted on the Website, as updated from time to time.

Discount Vouchers

We may offer discount promotions and other types of discount vouchers (“Discount Voucher”) which require activation by email application in order for the holder to commence delivery of Products through our Services. If paid for, the Discount Voucher is deemed to have been sold at the time of payment for it. These Terms and Conditions will become applicable as between us and the holder of the Discount Voucher (“Holder”) when the Holder redeems the Discount Voucher by applying for the provision of our Services to commence. 

A Discount Voucher may only be used once by its Holder and may not be copied, reproduced, distributed, resold or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval. A Discount Voucher is only valid on the Holder’s first Product purchase unless specified otherwise. 

Only one Discount Voucher is allowed to be applied per order. A Discount Voucher may not be used in conjunction with any other offer or credit, vouchers are always applied to an order before any credits in a Customer’s account.

We reserve the right to withdraw or cancel any Discount Voucher (other than a paid up-front gift card) for any reason at any time.

Discount Vouchers may only be redeemed through the Website and not through any other website or method of communication. To use your Discount Voucher, you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these Terms and Conditions and any special conditions attached to the Discount Voucher.

Any discounts attached to Discount Vouchers apply to the price of the Products ordered only and not to delivery charges (where applicable).

Discount Vouchers are not valid if used inappropriately, such as being published on deal sites or bargain sites. We reserve the right to cancel any suspicious codes and delete credits from the sharer’s account if we become aware of inappropriate use.

Order acceptance policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. FAMACY reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verification or information before accepting any order. If we decline your order, we will refund for the amount paid.


Due to the nature of the internet, we cannot prohibit minors from visiting our Website. However, all purchases of the Products, Services and/or any other goods or services on our Website must be made by adults 18 years of age or older, and all users who register with our Websites must be 18 years of age or older.

Limited purchase quantities

FAMACY reserves the right to monitor and limit your purchase amounts of Products at its sole discretion. FAMACY reserves the right to restrict sales to a non-commercial level at its sole discretion. In such cases FAMACY will reduce Product(s) to what FAMACY considers a non-commercial quantity. Any commercial size quantities should be request by email to: [email protected].

International destination restrictions

The Website only delivers to Hong Kong postal addresses. Orders purchased on the Website cannot be shipped to an international address.

Transfer of rights and obligations

These Terms and Conditions are binding on you and us and on our respective successors and assignees.

You may not transfer, assign, charge or otherwise dispose of your rights or liabilities under these Terms and Conditions, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these Terms and Conditions, at any time without your prior consent.

Transfer of rights and obligations

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) epidemic, pandemic or other health emergency (whether declared or not); and
(g) the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under these Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms and Conditions may be performed despite the Force Majeure Event.

General Information

These Terms and Conditions constitute the entire Agreement between FAMACY and you and govern the use of the Website. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software.

Our failure to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.

If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect.

Nothing in these Terms and Conditions will be taken as giving rise to a relationship of employment, agency, partnership or joint venture.

These Terms and Conditions are governed by, and construed in accordance with, the laws of Hong Kong SAR and the courts of the jurisdiction will have exclusive jurisdiction over any dispute arising out of these Terms of Use.

For all credit and returns, please contact:

[email protected]

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